An exercise for identifying opportunities for NSR process improvement and assessing current level of satisfaction among recently registered professionals was undertaken. “NSR Expectations & Experience” feed-back forms were sent to 30,000 NSR registered Knowledge Professionals for seeking feed-back, rating of using NSR service and suggestions etc. The feed-back form was quite broad-based and attempted to touch-upon all touch-points for a Knowledge Professional relating to understanding NSR, registering and using NSR service. Very encouraging feed-back (in terms of service experience as well as NSR expectations) was received from registered professionals. On an average 80% of the professionals have expressed satisfaction with NSR service and all have confirmed the need for NSR service. Further details are
- Lowest Score : 61% satisfaction (Awareness about NSR before joining)
- Highest Score : 89% (Usefulness in providing unique identity)
- Average Score across all parameters : 79.25% satisfaction
NSR & NASSCOM team appreciates the efforts of all the professionals for participating in the survey and providing the valuable feed-back.
Download Survey Form to Participate