HR departments are dogged by integrity issues violated by employees like
faked education and experience certificates, inflated CTC, among others.
Recently MindTree fired 100+ employees for filing
fake resumes and on integrity issues. TCS also fired around 20 employees last
year on the same ground and has initiated an internal investigation on the
same. This is an issue bothering all large IT companies in the country.
Can the National Skills Registry (NSR) ID tackle these issues troubling IT
and BPO industry? Speaking to Deccan Herald MindTree
Ltd Vice President Head Talent Acquisition Sanjay Shelvankar
said: “It should soon be made mandatory requirement for any employee who
joins an IT company. We are pushing for the same with Nasscom.
Every IT employee should have a NSR number just like Social Security Number
Nasscom Chairman Ganesh Natarajan said: “Ideally
that’s the end point of NSR. To make that happen, all companies should get
into it. We are looking at getting all companies into it in next 12-18
To improve the recruitment practices in IT and BPO industry, Nasscom in January 2006, launched NSR — a centralised database of all employees of IT services and
BPO companies in India.
It contains third party verified personal, qualification and career
information of IT professionals. NSR is managed by NSDL Database Management
Ltd (NMDL), a fully owned subsidiary of National Securities Depository Ltd
Till date about 4 lakh employees across 72
companies are registered with NSR. The IT and BPO industry employs 20 lakh people.
“Once we have complete database, stringent action has to be imposed saying if
a candidate does not have NSR number or updated the NSR bio-data he won’t be
interviewed. We are not too far from this. Even government is looking at
options of single identity, which might coincide,” said Natarajan.
Once registered in NSR database, any company can check the candidate’s
authenticity, and get the education and experience verified through the third
party. Already 13 such agencies have been working with Nasscom
on background verification.
“The industry has not logged on to NSR in a big way. I guess costs are an
issue to get a wider acceptance,” Srinivas Vadla — Head HR, Perot Systems’ Insurance & Business
Process Solutions Group.
Companies, as well as, individuals can register to NSR for Rs 300 and
regular updating has to be done by an individual. If they fail, and if company opt for verification, the agencies will update the
same, which can be viewed by anyone who access that particular resume.
“If a company finds out an employee faking his resume, it should take the
responsibility to initiate validation. He will be blacklisted completely.
Recently of the 100+ employees who were fired, over 60 employees who were on
NSR database have been blacklisted,” said Sanjay. Currently, some companies
are registering only new entrants. Where as some like
Zensar have all its employees on NSR. Mindtree is also planning to get its entire staff on NSR.